Course Name:
Basic Starters Package combination of:
Introduction to the Travel & Tourism Industry
Computer Reservations Systems Training
Course Fee’s : US$300
Duration:
Introduction to Travel & Tourism
15 – 20 hours for all lessons and quizes.
Computer Reservation Systems Training
80 Hours online including final assessment. On average this will take 3 months to complete.
Unit of Competency:
Computer Reservation Systems Training
Control reservations using a Computer Reservations System
Competency Code:
SITTTSL010A
What you will learn:
Introduction to Travel & Tourism
This knowledge based course will give you the industry knowledge required to land that first job and start an exciting career in the Travel and Tourism industry. It’s a great course for those deciding whether a career in Travel and Tourism is for them or for industry beginners.
Completing this course will give you the background knowledge of the industry that normally takes new employees around 2 years to gain. It will also give you the confidence you need at those all important job interviews.
You’ll learn about the Industry’s sectors, companies and their inter-relationships, what the employees of Travel companies do each day and you’ll get answers to the many questions you may have about this dynamic industry.
These Questions Answered:
Why is there a Tourism Industry?
What is the “Travel” Industry?
What is a Tourist?
What skills do I need to join this Industry?
Why do people travel?
Where do they go?
What services do travellers need and expect?
Who works in this Industry?
Where do they work?
What do they do each day?
If I join the industry will I get to travel?
How can I understand the jargon?
You will learn about the impacts of tourism, different tourism markets, the industry sectors and their services, major tourism bodies, environmental issues, career opportunities, and the growing importance of e-business. You will also learn to correctly identify the various sources of information on the tourism industry.
The course will train you to update tourism industry knowledge, to monitor current issues of concern to the industry and share updated industry knowledge with clients and colleagues.
Computer Reservations Systems Training
A Computer Reservation system known as a CRS is also called a GDS in some markets. This is a short term for a Global Distribution System. You will learn how to check for airline seat availability, make, amend and cancel client bookings, quote airfares, issue e-tickets and many more travel industry processes – you will actually be doing what Travel Industry Employees do each day while learning a great deal about the airline and agency sectors. You can select from Amadeus, Abacus, Galileo or Sabre.
To register:
Simply click on the Enrol Now button and follow the prompts. You will receive an e-mail acknowledging your registration.
After registration:
You will be e-mailed a Student Profile to complete and return to the College plus a receipt for the course fee.
After your enrolment is processed, you will be e-mailed instructions along with a username and password that will give you access to the course which is delivered entirely online.
Training Tips will be provided.
Qualifications/accreditation/recognition:
Computer Reservations Systems Training
Computer Reservations Systems Training has been accredited by VETAB. (NSW Vocational Education & Training Board) On demonstration of competence and successful completion of this Unit of Competency a nationally accredited and industry recognised Statement of Attainment will be issued. This represents credit towards the SIT Certificate III in Tourism (Retail Travel Sales)
Who is this course for
Basic Starters Package is a great course developed for people who are new to the Travel Industry or are hoping to join it.
An ideal course for:
People changing careers who would like to know if the travel industry is right for them
People who would like a career in travel but feel they don’t have the knowledge of the industry they will need to be effective in the workplace School-leavers who would like an understanding of the travel industry before making a decision about a career choice
Anyone interested in the Travel and Tourism Industry and its place in the Global Economy.
The Basic Starters Package will introduce you to the world and terminology of Travel and Tourism. Ideal for those with no previous industry experience as this course outlines the background information knowledge and skills that industry employees usually take about a year to learn and absorb - all they need to know to apply for jobs and start that entry level position.
This course will give students the confidence to attend job interviews as they will understand the industry’s terminology, sectors, markets, inter-relationships.
Detailed Curriculum
Introduction to Travel and Tourism
The course is divided into topics, each topic is broken into lessons (14) and Online Quizes (7). It is important to take each quiz as the questions reinforce the learning process and help you to remember the key learning points. You should complete the material within one month for maximum retention but you have access to the material for 3 months after registration at which time your access will expire. By this time you should have also completed the final assessment tasks.
Detailed curriculum
Lesson One: Welcome to the World of the Tourism Industry.
Lesson 2:Tourism Industry Background - Quiz 1
Lesson 3:What Travellers Need
Lesson 4:The Reasons People Travel - Quiz 2
Lesson 5:Tourists, Types of Tourism and the Industry's Main Sectors
Lesson 6:The Transportation Sector - Quiz 3
Lesson 7:The Accommodation Sector
Lesson 8:Tour Wholesalers, Tour Operators and other Industry Companies
Lesson 9:The Promotion and Distribution Sector - Quiz 4
Lesson 10:Impacts of Tourism Quiz 5
Lesson 11:Tourism Technology
Lesson 12:Tourism Terminology Quiz 6
Lesson 13:Employment Opportunities in the Travel Industry
Lesson14:Revision and Preparation for Assessment - Quiz 7
Final Assessment
Computer Reservation System Training
Detailed curriculum
Amadeus GDS Airline Reservations – Part I Agent work areas, AIS, basic and advanced PNR elements, basic flight availability, basic timetables, basic/miscellaneous PNR retrieval entries, book/cancel/rebook segments, calculator functions, calendar functions, cancel/change PNR elements, change/cancel seating elements, clock functions, currency conversion, encode/decode aircraft equipment, encode/decode airlines, encode/decode cities and airports, encode/decode countries, flight details, help system, seat maps/requests/wishes, sign in/out.
Advanced flight availability, ARNK segments, change segment status, direct access, non-homogeneous PNRs, open segments, option element, passive segments, placing PNRs on queue, PNR claim, priority waitlist, profiles, queues, schedule changes, split PNR, waitlist assurance, waitlist segments.
Amadeus GDS Automated Fares and Ticketing – Part II
"Best Buy" pricing, "Best Buy" pricing with automatic rebook, change/delete fare elements, change/modify fare displays, commission element, create TST, delete TST, electronic ticketing, fare displays, fare endorsement element, fare notes, fare routing information, fare rules, form of payment, itinerary pricing, pricing specific passenger types, pricing specific passengers, pricing specific segments, print tickets, print tickets from queue.
Galileo GDS Airline Reservations – Part I ARNK segments, basic and advanced BF fields, basic and advanced BF retrieval entries, basic and advanced flight availability, basic and advanced timetables, book/cancel/rebook/insert segments, calculator functions, calendar functions, change segment status, change/cancel/reboot seat assignments, change/delete/insert BF fields, currency conversion, divide a party, encode/decode aircraft equipment, encode/decode airline names, encode/decode cities and airports, encode/decode countries, encode/decode states and provinces, flight details displays, open segments, passive segments, queues, seat availability maps and assignments, seat configuration maps, schedule changes, sign on and sign off, waitlist segments.
Galileo GDS Automated Fares and Ticketing – Part II
Basic fare quote, "Best Buy" fare quote, fare displays, fare notes, fare quote using connection modifier, fare quote using country modifier, fare quote using form-of-payment modifier, fare quote with passenger selection modifier, fare quote with sale date, fare quote with segment selection modifier, fare quote using stopover modifier, filed fares, North American fare displays, print tickets, print tickets from queue, ticketing modifiers.
Sabre GDS Airline Reservations – Part I Agent assembly areas, ARNK segments, basic and advanced city pair availability, basic and advanced PNR fields, book/cancel/rebook/insert segments, calculator functions, calendar functions, change and delete PNR fields, change segment status, currency conversion, encode/decode, flight details displays, open segments, queues, reduce/divide party, retrieve PNR, passive segments, seat maps and assignments, sign in/out, STARs, waitlist segments, Format Finder.
Sabre GDS Automated Fares and Ticketing – Part II "Bargain Finder" fare search, fare displays, fare rules, foreign currency fare displays, FP line, FP line delete, FP line form of payment, FP line validating carrier, print tickets, print tickets from queue, print tickets with no FP line, rebook itinerary using "Bargain Finder" entry, "Shopper's" fare display, WP entry, WP entry connection indicator, WP entry segment selection, WP entry sell city/ticket city, WP line passenger selection.
Is it for you?
If you are new to the industry or are looking to join the industry but have no background knowledge or skills, then this is the package for you.
After successful completion of Introduction to the Travel and Tourism Industry you will be able to understand the industry’s terminology, sectors, markets, inter-relationships and gain a background knowledge of the industry which takes years to learn.
After successful completion of the Computer Reservations Systems Training you will be competent in the skills required to book client itineraries, fare quote and issue e-tickets. Choose from Amadeus, Galileo or Sabre.
What do I need
Good English Skills and a genuine interest in the Travel and Tourism Industry. Hayton College courses are accessed from a computer using the internet. Basic PC skills along with keyboarding skills are required to complete Hayton College courses.
My commitment
You will need to read all Training Tips and Instructions sent out with the course Log in details. They need to set aside a certain amount of time per day or week to complete the courses. You need to do only one lesson at a time and then review any notes you have taken. Do the quizes as they appear. Complete all assessments in the timeframe given.
Our commitment to you
Hayton College is dedicated to student support from the moment you register.
Students receive one to one e-mail support from an Industry Expert.
Hayton tutors and trainers all have relevant Industry and Training Experience
Hayton College offers its students dedicated e-mail support, telephone and Skype support (at agreed times) if required, readiness checks prior to quizes plus additional prepared exercises where required.
For students requiring additional support, tutoring packages are also available.
What jobs can I do after
Completing the Basic Starter Package is a great first step to landing a job in the Travel & Tourism Industry.
After successful completion students will be able to apply for jobs in the operations areas of the travel industry including: Airline Reservations, tour operator reservations, ticketing consolidators, travel agent / consultants.